Customized Training Content Areas
- Creating A Competitive Advantage Through Service
- Creating A Customer Focused Environment
- Complaints As A Gift
- Managing Upset Customers
- Attitude - The Key to Your Success
- Call Center Success
- Building and Maintaining Customer Rapport and Goodwill
- Developing Customer Retention Strategies
- Communicating Effectively with Customers
- Creating a Positive First Impression
- Serving Diverse Customers
- Internal Customers Are Customers Too!
- Problem Solving with Customer Care
- Critical Telephone and Voicemail Skills
- Team Building for Better Service
- Designing and Conducting Surveys
- Measuring Customer Satisfaction
and Establishing Standards of Excellence
- Managing Quality Customer Service
- Sustaining Quality Customer Service
- Delivering Quality Customer Service
- Service Guarantees
- …if you don’t see what you need please ask!
Consulting Services
- Anonymous Customer Transactions ™ (ACT)
- Develop and Conduct Internal and External Customer Surveys
- Focus Groups Facilitation
- Service Level Agreements with Clients
- Designing Customer Retention Programs
- Designing Win Back Programs
- Standards and Measurements Development
- Process Improvements
Instructional Methods
- Videos
- Interactive
- Assessments
- Exercises
- Group Sharing
- ……………Fun Yet Effective!
Training To Suit Your Needs
- Individual (one-on-one)
- Executive Level
- Management & Supervisory
- Front-line employees
- Train-the-Trainer
Course Formats - You Decide!
- Two-hour sessions
- Half-day sessions
- One-day sessions
|
|
